Privacy Policy

This Privacy Policy explains how Velxune ("we", "us", "our") collects, uses, and protects personal information provided through the website velxune.com. This policy is governed by Chilean Law No. 19.628 on the Protection of Private Life (Ley de Protección de la Vida Privada) and applicable regulations.

1. Data Controller

The data controller responsible for your personal information is Velxune, located at Padre Mariano 253, of.10, Providencia, Santiago, Chile. You can contact us at info@velxune.com or +56 9 5867 3476.

2. Information We Collect

We collect personal information that you voluntarily provide when using our website, including:

• Name and surname
• Email address
• Phone number
• Apartment address (when provided for service inquiries)
• Message content submitted through the contact form

We also collect technical information automatically when you visit our website, including IP address, browser type, pages visited, and time spent on pages. This information is collected via cookies and similar technologies as described in our Cookie Policy.

3. Purpose and Legal Basis for Processing

We process your personal information for the following purposes:

• Service inquiries: To respond to messages submitted through our contact form and to coordinate photography session bookings. Legal basis: fulfillment of a pre-contractual relationship.
• Website operation: To ensure the technical functioning of the website. Legal basis: legitimate interest.
• Analytics: To understand how visitors use our website and improve its content, subject to your cookie consent. Legal basis: consent.

4. How We Use Your Information

Your personal information is used exclusively to respond to your inquiry, coordinate service sessions, and communicate with you about matters directly related to the service you requested. We do not use your information for unsolicited marketing communications.

5. Data Sharing

We do not sell, rent, or transfer your personal information to third parties for their own marketing purposes. We may share information with service providers who assist in operating our website (such as hosting providers), under contractual obligations of confidentiality. We may also disclose information when required by Chilean law or competent judicial authority.

6. Data Retention

Contact form data is retained for the period necessary to respond to your inquiry and fulfill any resulting service agreement, and for a reasonable period thereafter as required by applicable law. Technical and analytics data is retained as specified in the Cookie Policy.

7. Your Rights

Under Chilean Law No. 19.628, you have the right to:

• Access the personal data we hold about you
• Rectify inaccurate or incomplete data
• Request deletion of your data when no longer necessary
• Object to processing in certain circumstances

To exercise these rights, contact us at info@velxune.com with the subject line "Data Rights Request". We will respond within a reasonable timeframe in accordance with applicable law.

8. Security

We implement reasonable technical and organizational measures to protect your personal information against unauthorized access, loss, or disclosure. However, no method of data transmission over the internet is completely secure, and we cannot guarantee absolute security.

9. Cookies

Our website uses cookies. For detailed information about the cookies we use and how to manage your preferences, please see our Cookie Policy.

10. Changes to This Policy

We may update this Privacy Policy from time to time. The date at the top of this page indicates when it was last revised. Continued use of the website after changes constitutes acceptance of the updated policy.

11. Contact

For questions about this Privacy Policy or how we handle your personal data, contact us at:
Email: info@velxune.com
Phone: +56 9 5867 3476
Address: Padre Mariano 253, of.10, Providencia, Santiago, Chile